Skip to Main Content


An overview for installing, setting up, and using the bibliographic manager Zotero. Based on guide created by Jason Puckett and licensed by Georgia State University Library at

Chrome Extension Not Allowed: "You do not have access to this service"

We've found that beginning in Fall 2021 many trying to add the Zotero browser extension for Chrome get this error message:

A screenshot of the Chrome error message that loads when you try to add the Zotero browser extension, stating "We are sorry, but you do not have access to this service. Please contact your Organization Administrator for access."


This is the result of changes in the Chrome Web Store settings which were implemented by Google for all "Google Workplace for Education" users (including everyone that has a UVA Gmail account).

Because UVA will begin transitioning student accounts from UVA Google to Office 365 in May 2022, and because there are several straightforward workarounds, UVA will not be addressing the issue caused by the changes by Google. Below we've outlined several of these workarounds.

Logging Out of Chrome

Since this is an issue with the UVA Gmail account, the easiest solution is to simply log out of that account in order to add the connector to Chrome. Note that you can be logged in to another non-UVA Google account, or not logged in to an account at all when installing the Zotero Connector. Therefore, log out of the UVA Gmail account in Chrome, install the Connector, and then log back in.

Change Browsers

Zotero Connector works with all major browsers, and only Chrome (and only while logged in using a UVA Gmail address) blocks the installation. Firefox, Edge, Safari, and Brave (and other Chromium-based browsers) are all options.


If for some reason you aren't able to log out to install the Connector, and you'd prefer to continue using Chrome while logged into the UVA Gmail account, there are still two other options (although they are more involved) -

Add to Zotero without a Connector

This requires a bit of working around. Two options are outlined below.

Use the Zotero Bookmarklet

This bookmark will allow you to add items to your Zotero Library in much the same way as the browser connector.

Export by RIS format

This works for articles and books in most library catalogs. The link above will walk you through the basics.